This is an excellent user's guide on ISO 9001: 2000. The practitioners of this standard can use this guide as a refrence manual in thier QMS implementation & improvement efforts. The guide provides clause-by-clause explanation of various requirements of the standard with examples both from manufacturing & service sector organizations. The monotonous text of the standard has been converted into simple and plain English for easy understanding of the requirements. The book has been made attractive to the reader with the help of graphics & pictures relevant to the requirements.