Yesterday, as soon as I got back to the office, I saw RITA, a new colleague, was crying. I went over to ask her what happened. She said she had a new client who needed to ship some goods from Shenzhen to the United States by air. The client heard about that our team was a reliable international shipping company. RITA wanted to provide good service to the client, but now the client was angry with her and she didnt know what to do.

Heres what happened: The client sent three batches of goods to our warehouse, 500 boxes, 300 boxes, and 200 boxes. The client required RITA to open 50 boxes of each batch and measure the dimensions of the outer boxes and inner boxes separately. RITA asked the client why so many boxes needed to be opened for measurement, but the client just said, "You are a international shipping company, Why are you asking so many questions? Just measure them."